Every licensed operator must confirm who you are, so your documents go through our team in about 47 hours.
Reach for this table the moment a withdrawal sits on hold or the site asks for documents.
By the end you will know exactly which file to send, in what shape, and when to expect the answer.
Keep this list open the moment you sit down to photograph your documents.
Was a screenshot not enough? At the upload screen, a screenshot strips the security marks and metadata a reviewer checks, so it proves nothing. Photograph the physical document with your rear camera. Skip saved images and screen grabs.
Your card ran off the edge. When the edges of the card fall outside the frame, the reviewer cannot read the expiry date and sends it straight back. Lay the document flat and fill the frame. Wipe the lens before trying again.
Swap it for something recent. Once a bill has gone stale, it no longer proves where you live, so the address check fails. Download a fresh statement from your bank app. Send the newest copy you can find.
Before anything else, the Anjouan Offshore Finance Authority licence ALSI-972921 expects us to know where deposited money came from. It is routine bookkeeping against money laundering, not an accusation.
Depending on the case, the reviewer may ask for any of the following.
Before you send anything, know the reason behind each checkpoint, so a payout never waits on a surprise.
Useful while your withdrawal sits at the review desk and the wait has you refreshing your inbox.
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